About Me

I have hands-on experience managing online stores on the Philippines' leading e-commerce platforms (Shopee, Lazada, and TikTok Shop) along with over 10 years of customer service experience supporting U.S. clients. These experiences have equipped me with the operational expertise, problem-solving skills, and customer-first mindset needed to support Amazon, Shopify, and other e-commerce businesses.

Your Digital Warrior, Your Productivity Partner is my personal brand that reflects my commitment to being more than just an e-commerce specialist. I strive to be a dependable partner who handles the daily operational challenges, helping you stay productive and focus on scaling your business.

Professional Summary

Technical Support Representative

More than 10 years of experience in the BPO industry as a Technical Support Representative, providing support to U.S.-based customers. This strengthened my customer service, communication, and technical problem-solving skills.

Operations Support / Workforce Management

Worked remotely as part of a Workforce Management team, supporting call centers in Los Angeles, Tucson, Youngstown, Jamaica, and Guatemala. This role gave me valuable experience in administrative operations, workforce coordination, reporting, and collaborating with remote teams.